Freelance copywriter specialising in recruitment communications
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How recruitment marketing agencies are being embarrassed and having their role negated by some job boards

31/8/2013

14 Comments

 
Last week I made a very interesting but slightly alarming discovery. As someone who writes a lot of online copy for direct employers via their recruitment marketing agencies, I sometimes take the time to check whether a particular ad has run and, if so, whether the copy I wrote has been tweaked at all or run ‘as is’. Anyway, imagine my surprise when I discovered that an ad I wrote specifically for the Guardian’s online careers section and one niche job board was running in The Sun newspaper's online careers section!

I mentioned this in passing to the client’s ad agency contact when we next spoke and they, at first, like me, were surprised, but then, when the potential consequences dawned upon them, a little bit shocked. Here’s why. Direct employers use the services of a recruitment marketing agency for a variety of reasons. Amongst other things, they take away a lot of the hassle of advertising the employer’s vacancies. Copy, design, if for print, and media recommendations, sometimes based on extensive research if the role happens to be particularly niche or specialist - all are part of the service an advertising agency provides. The aim being the age old adage of the right ad in the right place, thus cutting down on the employer receiving irrelevant and poor quality response. On the other side of the fence though you have the media. Sometimes it’s the online version of a national or regional newspaper or trade publication, sometimes a niche or generalist job board. It all depends on what the vacancy is.

By and large, the agency/media relationship works fine. But, I can see a turning point coming where some recruitment suppliers, i.e. job boards, are going to seriously shoot themselves in the foot and alienate themselves from the advertising agencies that they, if not wholly, then certainly to a great extent, rely on to give them their business. The reason? When my agency contact got in touch with the job board in question they were essentially told rather glibly “Oh yeah, The Sun is part of our network. What’s the problem? You’re getting the extra coverage for free”.  Er, hello? That kind of skewed thinking is ridiculous. If it were the case then let’s just get rid of every recruitment advertising website out there and just have one great big job board where the world and his partner can post their jobs. Hey presto, you’ll have what, an audience of 5 or 6 million and hundreds of replies to every ad you post (not to mention lots of lovely spam to go with it). See where I’m coming from? It’s quite simple. Quantity doesn’t equate to quality, and never will.

If I was an employer who wanted to recruit a highly skilled professional I would want my ad agency to advise me where to place the job based on targeting the right audience and cutting down on poor and irrelevant response, not have my vacancy fired out to all and sundry in the knowledge that many of the applications I get will simply present me with an administrative nightmare. Think about it. The repercussions could end up not only affecting job boards bottom lines but destroying their relationship with the agencies that are advising their clients to advertise in a certain medium but can no longer rest assured that their vacancies aren’t being farmed out to other sites ‘in the network’ that neither the agency or client requested. Indeed, it’s already happening. Some job boards admit to having networks and social teams on board whose role is purely to scattergun jobs all over the place in the deluded belief that they are doing the advertiser a favour.

In the instance I mentioned about The Sun, it turned out that the client had, for their own reasons, previously requested that none of their jobs appear on a News International website. But, as well as the embarrassment of an ad agency finding out that a job they painstakingly wrote the copy and did the media research for, had in fact ended up being advertised in a totally different place, there are also other possible consequences.  Firstly, what about the candidate journey? They think they’re replying to an ad advertised in The Sun, but lo and behold then get redirected to a job board, then redirected yet again, to the employer’s website. And what about the employer’s HR or admin team that have the task of trying to keep the whole job application experience a pleasant one, but struggle, because they’re bogged down with loads of unwanted response, the majority of it awful because it came from sources where they didn’t even know they had advertised?

It seems to me that the whole online recruitment experience is becoming a mess because of this latter day notion that taking an ad targeted at one website and firing out to lots of others is actually a good thing. It’s not. Recruitment marketing agencies beware. You'll end up embarrassed and your role negated unless you do something about it.

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Welcome to my brand new blog (and an explanation as to why)

31/3/2012

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    I was long overdue getting myself a new website, so when Microsoft Office Live emailed me this week to say they were discontinuing the service I have been using for a number of years, and which enabled me to maintain and add to my own website, I decided to get a couple of quotes for someone else to deal with the hassle.
    The problem was though that whilst both quotes were fair and reasonable, the time frames involved were something which, as someone who has worked in recruitment marketing and communications for many years, were alien to me. One company said ball park was two weeks, the other a month. Me? I'm used to working to a matter of days, or sometimes even hours. I'm also a bit of a 'once I've decided I want it, I want it now, not tomorrow, or next week or next month' type.
    So, (with apologies to the companies I asked to quote), I got in touch with a good friend of mine who is also a web savvy sort, and asked her what she would do if she were me, given that I am a one man band freelancer who just needs a presence, not an award winning, all singing, all dancing website that people have to buy 3-D glasses in order to truly enjoy the experience of visiting it.
    Her solution? "Try 'Weebly". "You know your way round a website and how to set stuff up so it should be easy for you". So that's exactly what I did. A nice new domain name (www.alasdairmurraycopy.com - check it out!) that's a bit shorter when having to give it out over the phone (I still haven't forgiven my parents for giving me a forename that has about 100 different spellings) and a site that allows me to tell potential clients a bit about myself, showcase some of my work and, above all, bore you senseless via this blog!
    Don't worry though, because I'm a great believer in only blogging when you have something to say that you're passionate about. You won't find me churning out blog after blog after blog just to get myself noticed. You'll only hear from me when I have a bee in my bonnet - and I don't even wear or have a bonnet!
    Seriously though, it's nice to have the facility, but I believe the internet's airwaves are severely overcrowded with billions of people now free and able to force their opinion on pretty much everything upon the world. I don't know about you, but often I get a few lines into these endless blogs that on the face of it have an interesting title, only to find myself thinking "you know what, I really can't be arsed to read all of this". Blogs should be about passion or to pass something on that's genuinely insightful or useful. They should I believe, evoke a response (obviously not this one, this is just to say "hello" from my new website and tell you why the change happened) and encourage debate, not simply state someone's opinion - their fifth one this week.
    Anyway, that's me done for now. It's Saturday afternoon. I started working on this whole site yesterday afternoon when I set myself the target of having a new site up and running by Monday. It WILL be done!

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    About Me

    An experienced creative freelance copywriter and former recruitment advertising agency client services executive up to Director level, I have also worked in the advertising departments of national and regional newspapers and at a London Advertising Sales House. I set up my own copywriting business back in 2001 and work with a wide range of clients on a variety of press and online copywriting projects, the majority focused on recruitment communications. You can also find me on Twitter under my pseudonym '@RecruitmentCopy'

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